Background
A high-end B2B electronics parts manufacturer reached out to us to work on manufacturing customer order on time and, as such, lost sales and caused customer dissatisfaction.
Approach
We started with an assessment of the end-to-end supply chain process starting with order intake to distribution of finished goods to customer. We conducted workshops to demonstrate the flaws in the current state of processes and systems in several different areas including order management, contract manufacturing, inventory management, distribution and warehousing. We then designed the to-be processes, procedures, policies, and systems and implemented holistic supply chain transformation.
Results
Our client’s missed sales decreased by more than 100%, customer satisfaction scores doubled, and there were substantial increases in both revenue and profitability.