A healthcare company rolled out a new sourcing platform, but adoption lagged—users reverted to old processes, cycle times stayed high, and procurement struggled to prove the platform's value.
Industry
Technology
Industry
SaaS renewals + contract terms + governance
Goal
Optimize spend + reduce operational risk
What we faced
The Challenge
Adoption was lagging; users reverted to old processes
Cycle times remained high
Procurement couldn't prove platform value
Our Approach
The Adoption Playbook
A scalable approach that applies rigorous oversight where it matters most, while maintaining efficient controls across the broader supplier base.
Weeks 1-3
Role-based Training
Tailored training for buyers, approvers, and business stakeholders—each learning exactly what they need.
Weeks 2-8
Adoption Dashboards
Real-time usage dashboards with gaps flagged and KPI tracking to measure progress continuously.
Weeks 3-10
Change Management
Manager partnership, coaching sessions, and leadership buy-in to drive cultural shift.
Weeks 6-12
Process Refinement
Simplified workflows and approval thresholds to make the system faster and easier to use.
What unlocked adoption
Clear role expectations
Leadership reinforcement
Visible progress tracking
Friction removal
The Results
Proof of Impact
80%+
Adoption in 90 days
Transformed an underutilized platform into the primary procurement tool
Efficiency
30%
Cycle time reduction
Governance
Improved Compliance
Consistent policy adherence across teams
Data
Better Data Quality
Clean, reliable procurement data for decisions
Trust
Stakeholder Confidence
Leadership trust in procurement capabilities
Adoption over time
Executive Takeaway
Why it matters
Technology investments only pay off when people use them. Valorant helped turn an underutilized platform into a core enabler of efficiency, savings, and transparency across the procurement function.
