A healthcare company had recently rolled out a new sourcing platform, but adoption was lagging. Business users were reverting to old processes, cycle times remained high, and procurement struggled to prove the platform’s value.
Our Approach
Valorant partnered with the client to drive adoption and embed the new way of working:
- Role-Based Training: Designed and delivered tailored training programs for different user groups, from buyers to approvers to business stakeholders.
- Adoption Dashboards: Built real-time dashboards to track usage, flag gaps, and measure improvements against KPIs.
- Change Management: Partnered with managers to reinforce new behaviors, provide targeted coaching, and ensure leadership buy-in.
- Process Refinement: Simplified workflows and approval thresholds to make the system easier and faster to use.
Results
- Achieved 80%+ user adoption within 90 days.
- Reduced procurement cycle times by 30%.
- Improved compliance, data quality, and stakeholder confidence in procurement.
Why It Matters
Technology investments only pay off when people use them. Valorant helped turn an underutilized platform into a core enabler of efficiency, savings, and transparency across the client’s procurement function.