A fast-growing SaaS enterprise relied on more than 50 strategic suppliers to support its global operations. However, supplier management was inconsistent: escalation processes varied by region, service metrics weren’t standardized, and executives lacked visibility into supplier risk and outcomes. Procurement needed a scalable governance model that balanced rigor with practicality.
Our Approach
Valorant built a two-tier governance framework:
- For the Top 10 strategic suppliers, we designed and deployed full governance programs — standardized scorecards, quarterly business reviews, escalation playbooks, and real-time risk dashboards.
- For the remaining 40 suppliers, we implemented a vendor management lite model focused on basic scorecards, contract compliance, and spend visibility.
- Embedded executive dashboards gave CFO and COO teams real-time visibility into supplier performance and risks.
Results
- Reduced supplier escalations by 40% within the first two quarters.
- Cut the frequency of severe consumption-based SaaS overages by more than half through proactive monitoring.
- Increased executive confidence via standardized reporting and governance routines.
- Freed up procurement bandwidth by tiering governance — focusing effort where it mattered most.
Why It Matters
This tiered approach transformed supplier management into a proactive, value-driven function. By applying rigor to the top 10 suppliers and lighter controls to the rest, procurement protected budgets, avoided costly SaaS overages, and built scalable governance without overwhelming internal teams.