Background
A mid-market FS company wanted to reduce their cybersecurity monitoring costs while also bolstering risk monitoring through our support.
Approach
We started with a review of the client’s existing IT environment to take inventory of existing IT support & IT security software. We further analysed user feedback and historical reports from the ticketing system and made recommendations based for updated tools & processes. Finally, we identified resources based on client environment to deploy onshore and offshore resources in the areas of: a) Cloud and infrastructure maintenance; b) Network monitoring and cybersecurity.
Results
With IT Support outsourced to us, the client was able to better focus on core business objectives and expedite Digital Transformation efforts. We also established a single point of contact, offshore, ticketing and tracking system and reduced TAT by nearly 40%. Improved Cybersecurity effectiveness and efficiency improved along with increased automated response through SIEM and MDR tools’ implementation.